CLEANING

All custom pieces must be returned without being cleaned. A cleaning fee was already applied. All cleaning before and after the rental is handled by S&M Custom Design.

ALTERATIONS

Customs may not be altered to fit and must be returned in their original condition. If a custom piece is returned altered or damaged, a fee will be charged. Outfit may NOT be cut, dyed, painted or altered without written permission from S&M Custom Design team. Tape, iron-on bonding-web, glue or any other type of adhesives may NOT be used on custom pieces. 

PAYMENT

All rentals require a security deposit for reservation. The standard security deposit rate is 30% of the total rental and full payment is to be charged the day of pick up or delivery. 

FEES

Our rental fees are determined on a per piece basis. If the rental time exceeds the agreed upon rental period, a charge of 20% of the total rental will be added for each additional week. If additional rescheduling of a rental period is required, please contact S&M Custom Design as soon as possible. Rescheduling must be approved for late fees not to occur.

DAMAGED OR LOST RENTAL FEES

Normal wear and tear on rental pieces is expected and won’t incur extra charges. Damages beyond normal wear and tear will incur damage charges above the security deposit. Damage charges will be assessed for broken sippers, detached garment pieces, make-up or other permanent stains or any other damage renders the outfit not rentable. It includes the cost of the supplies needed to restore the garment to its original state as well as labor costs. Major damages to outfits, including irreparable tears, or irreversible marks will be assessed at the replacement value of the outfit. Lost outfits will be assessed with a lost rental fee of replacement value of the outfit.

RETURN RENTAL DATE

The return date is calculated by your production closing date plus ten calendar days to allow you enough time to package all items included in your rental. If for any reason you need more time, please inform us within 48 hours prior to your due date so late fees aren’t applied.